Frequently Asked Questions Find answers to common questions
Comprehensive answers to common questions about our support services and client systems.
Support Desk
How do I check the status of my support ticket?
You can check the status of your ticket by entering your ticket ID and email address on our Check Ticket Status page.
Can I update my support request after submitting it?
Yes, you can add additional information to your support ticket at any time by replying to the ticket through our portal.
What information should I include in my support request?
For the fastest resolution, please include a detailed description of the issue, any error messages you received, steps to reproduce the problem, and which system you're using.
Client Dashboard
How do I log in to the Client Dashboard?
You can find the Client Dashboard by visiting https://www.ajjcs.net/clients and clicking "Log in to the Client Dashboard".
How do I recover a lost username and/or password?
We can help you obtain a new activation code to reset your password. Please submit a support ticket to get started.
My activation code is not working.
Activation codes are available for use only one time. If you've already used your activation code, or if you're just running into issues, please submit a support ticket and we'll get you back on track.
My username and/or password are not working.
One of the more annoying parts of our modern life! Don't worry though, simply submit a support ticket so we can help you out.
How can I change my Client Dashboard password?
Your password can be changed from within your user profile. To get there, log in to the Client Dashboard, then click the "Account" button in the top right corner of the screen. Click "Profile", then select the "Password" option.
File Management
Can I view or delete a file I've uploaded?
For security reasons, files may not be accessed or modified after being uploaded. Files may be removed from the queue by using the "Delete" option in the file actions.
What do I need to send for files being reviewed?
We've put together a brief list of items we request be provided in files sent for review. Please include detailed descriptions, relevant documentation, and any specific requirements or preferences you may have.
Still Need Help?
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