AJJCS Support Desk We're here to help
Get the technical support you need quickly and efficiently. Our support portal helps you track and resolve issues with ease.
How our Support Desk works
Get the technical support you need in three simple steps
1. Submit a ticket
Fill out our support request form with details about the issue you're experiencing.
2. Our team responds
Our technical support team reviews your request and responds with next steps.
3. Issue resolved
Track progress on your ticket until the issue is resolved to your satisfaction.
Helpful Tutorials
Step-by-step guides to help you navigate our systems and services
Signing In & Accessing Properties
Learn how to sign in with your email and request access to properties on the client dashboard.
Logging In & Uploading Files
Step-by-step guide to logging in to the dashboard and uploading files for review.
Checking on Files
Learn how to check the status of your uploaded files and track review progress.
Changing Your Password
Instructions for updating your dashboard password for better security.
Adding Notes to Files
Learn how to add notes and comments to your uploaded files for our review team.
What to Send for Review
Guidance on what files and information to include when submitting items for review.
Frequently Asked Questions
Find answers to common questions about our support services
- How do I sign in to the Client Dashboard?
- Visit https://www.ajjcs.net/clients and choose "Sign In to the Client Dashboard". Enter the email address that has been granted access, along with your password.
- How do I get access to a property?
- Access is tied to your email address. A current Manager for the property can add you directly, or you can submit a Property Access Request and we'll verify your relationship before granting access.
- What file formats and sizes can I upload?
- PDF files only, up to 40 MB per file and up to 50 files in a single upload session. Word documents, spreadsheets, and images should be exported to PDF first.
- How do I change my dashboard password?
- Sign in, open Your Profile, and click the Password button in the top-right corner (or the Change Password row in Quick Actions). Enter your current password, your new password twice, and save.
- How do I check the status of my support ticket?
- Enter your ticket ID and email address on our Check Ticket Status page. You'll also receive an email whenever a response is posted to your ticket.
- What internet browsers do you support?
- We support all modern browsers — Chrome, Firefox, Safari, and Edge. Internet Explorer is no longer supported.