AJJCS Support Desk We're here to help

Get the technical support you need quickly and efficiently. Our support portal helps you track and resolve issues with ease.

How our Support Desk works

Get the technical support you need in three simple steps

Fill out our support request form with details about the issue you're experiencing.

Our technical support team reviews your request and responds with next steps.

Track progress on your ticket until the issue is resolved to your satisfaction.

Step-by-step guides to help you navigate our systems and services

Learn how to activate your account and get started with our client dashboard.

Step-by-step guide to logging in to the dashboard and uploading files for review.

Learn how to check the status of your uploaded files and track review progress.

Instructions for updating your dashboard password for better security.

Learn how to add notes and comments to your uploaded files for our review team.

Guidance on what files and information to include when submitting items for review.

Find answers to common questions about our support services

How do I check the status of my support ticket?: You can check the status of your ticket by entering your ticket ID and email address on our Check Ticket Status page.
Can I update my support request after submitting it?: Yes, you can add additional information to your support ticket at any time by replying to the ticket through our portal.
What information should I include in my support request?: For the fastest resolution, please include detailed description of the issue, any error messages you received, steps to reproduce the problem, and which system you're using.
How do I log in to the Client Dashboard?: You can find the Client Dashboard by visiting https://www.ajjcs.net/clients and clicking "Log in to the Client Dashboard".
How do I recover a lost username and/or password?: We can help you obtain a new activation code to reset your password. Please submit a support ticket to get started.
What internet browsers do you support?: We support all modern internet browsers including Chrome, Firefox, Safari, and Edge. Internet Explorer is no longer supported.