We've gathered some answer for questions we commonly receive.

Check out the questions and answers to see if they address the issue you're encountering.

Back To Help Desk

IP Address: 18.205.60.226

  • How do I log in to the Client Dashboard?

    This question is addressed in depth in our tutorials.

  • How do I recover a lost username and/or password?

    To retrieve your credentials, please submit a support ticket.

  • My activation code is not working.

    Activation codes are available for one use only. If you have entered the activation code correctly, and you are receiving an error message, please submit a support ticket.

  • I have the correct username and password, but I'm still running into an issue.

    If you are able to login, but are presented with an error message after you login, please submit a support ticket to address this issue.

  • Can I view or delete a file I've uploaded?

    For security reasons, files may not be accessed, modified, or deleted after being uploaded. If you need a file removed from the queue, please submit a support ticket.

    If you need to send a new version of the file, you may do so even if the old version has not yet been removed.

  • How can I change my Client Dashboard password?

    Your password can be changed from within your user profile. To get there, log in to the Client Dashboard, then click the "Account" button in the top right corner of the screen. Choose "Account Settings", and you will see the option to change your password under "Security Settings".

    If you need any further assistance regarding your password, please submit a support ticket.

  • What do I need to send in the files?

    We have compiled a brief list of items requireed to complete the review of your files. You can find the list here.