AJJCS Support Desk We're here to help
Get the technical support you need quickly and efficiently. Our support portal helps you track and resolve issues with ease.
How our Support Desk works
Get the technical support you need in three simple steps
1. Submit a ticket
Fill out our support request form with details about the issue you're experiencing.
2. Our team responds
Our technical support team reviews your request and responds with next steps.
3. Issue resolved
Track progress on your ticket until the issue is resolved to your satisfaction.
Helpful Tutorials
Step-by-step guides to help you navigate our systems and services
Activating Your Account
Learn how to activate your account and get started with our client dashboard.
Logging In & Uploading Files
Step-by-step guide to logging in to the dashboard and uploading files for review.
Checking on Files
Learn how to check the status of your uploaded files and track review progress.
Changing Your Password
Instructions for updating your dashboard password for better security.
Adding Notes to Files
Learn how to add notes and comments to your uploaded files for our review team.
What to Send for Review
Guidance on what files and information to include when submitting items for review.
Frequently Asked Questions
Find answers to common questions about our support services
- How do I check the status of my support ticket?
- You can check the status of your ticket by entering your ticket ID and email address on our Check Ticket Status page.
- Can I update my support request after submitting it?
- Yes, you can add additional information to your support ticket at any time by replying to the ticket through our portal.
- What information should I include in my support request?
- For the fastest resolution, please include detailed description of the issue, any error messages you received, steps to reproduce the problem, and which system you're using.
- How do I log in to the Client Dashboard?
- You can find the Client Dashboard by visiting https://www.ajjcs.net/clients and clicking "Log in to the Client Dashboard".
- How do I recover a lost username and/or password?
- We can help you obtain a new activation code to reset your password. Please submit a support ticket to get started.
- What internet browsers do you support?
- We support all modern internet browsers including Chrome, Firefox, Safari, and Edge. Internet Explorer is no longer supported.