Frequently asked questions

Can’t find the answer you’re looking for? Reach out by opening up a support ticket.

How do I log in to the Client Dashboard?
You can find the Client Dashboard by visiting and clicking "Log in to the Client Dashboard". You can find detailed information about the process in this tutorial.
How do I recover a lost username and/or password?
We can help you obtain a new activation code to reset your password. Please open a support ticket to get started.
My activation code is not working.
Activation codes are available for use only one time. If you've already used your activation code, or if your just running into issues, please open a support ticket and we'll get you back on track.
My username and/or password are not working.
One of the more annoying parts of our modern life! Don't worry though, simply open a support ticket so we can help you out.
Can I view or delete a file I've uploaded?
For security reasons, files may not be accessed or modified after being uploaded. Files may be removed from the queue by using the "Delete" option in the file actions. Take a look at this tutorial for additional information.
How can I change my Client Dashboard password?
Your password can be changed from within your user profile. To get there, log in to the Client Dashboard, then click the "Account" button in the top right corner of the screen. Click "Profile", then select the "Password" option. Take a look at this tutorial if you'd like additional help.
What internet browsers do you support?
We support all modern internet browsers. Internet Explorer support has been dropped as Microsoft is retiring IE as of June 15, 2022. If you are using Internet Explorer, please switch to a modern browser, such as Chrome, Firefox, or Edge.
What do I need to send for files being reviewed?
We've put together a brief list of items we request be provided in files sent for review. You can find that list here.